Payment, Shipping & Returns
All important information about your Dottilove order at a glance.
Payment
Flexible and secure payment options for your order.
Payment methods
We currently offer the following payment methods:
Cash on delivery
For cash on delivery orders, an additional fee of €8.50 will be charged on top of the regular shipping costs.
Discount codes & vouchers
Discount codes and vouchers apply exclusively to the value of the products in your order. Shipping costs are not reduced by a voucher.
Shipping
Shipping with DHL throughout Europe. The standard delivery time is 2–4 business days.
Delivery time & processing
We offer standard DHL shipping to European countries.
Once your order has been shipped, you will receive a confirmation email with your tracking code and estimated delivery date.
Orders placed and paid from Monday to Friday before 12:00 are usually shipped on the same day.
We do not ship on weekends or public holidays. During periods of high order volume, dispatch may be delayed until the following business day.
Shipping costs by country
Shipping is charged at a flat rate depending on the destination country. A parcel may weigh up to 30 kg within the respective shipping rate.
| Destination | Shipping | Free from |
|---|---|---|
| Germany, France, Netherlands | €6.50 | €100 |
| Denmark, Luxembourg, Monaco, Austria, Poland, Czech Republic, Belgium | €10 | €200 |
| Andorra, Italy, San Marino, Sweden, Spain, United Kingdom, Slovakia, Slovenia, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Malta, Portugal, Romania, Cyprus, Latvia, Lithuania | €13 | €200 |
| Liechtenstein, Switzerland | €15 | €300 |
| Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Montenegro, Norway, Moldova, Serbia, Ukraine, Belarus, Iceland | €20 | €400 |
All shipping costs and free-shipping thresholds shown above are excluding VAT.
UK & non-EU countries
United Kingdom
Deliveries to the United Kingdom may be subject to import VAT, customs duties or other import charges. These costs are payable by the importer.
Non-EU orders over €1,000
Orders with a merchandise value exceeding €1,000 must be split into multiple orders for customs processing.
Please make sure that each individual order remains below €1,000.
Returns
Please complete our return form within 14 days after purchase.
Standard returns
If you do not wish to keep an item, we only accept returns of unworn and unused products in their complete original packaging.
- Products must be unworn and unused.
- The product card, plastic packaging and all other parts of the original packaging must be complete.
- Please complete our return form within 14 days after purchase.
- Once we have approved your return, the approved items must be sent back to us within 15 days of our confirmation.
- Please include the invoice and clearly mark the items being returned on the invoice.
- Return shipping costs are paid by the retailer.
- Log in to your customer account.
- Open and complete the return form within 15 days after purchase.
- Select the relevant products and provide the reason for your return.
- Upload photos if required.
- Wait for confirmation from Dottilove.
- Once your return has been approved, send the approved items back to us within 15 days of our confirmation.
Defective or incorrect item
If an item already has a manufacturing defect upon delivery or you received an incorrect item, please contact us within 15 days after purchase.
Please provide:
- Order or invoice number
- Product number or product name
- Photos of the affected item
- A short description of the issue
Watches – special return conditions Please read before adjusting the watch or removing protective elements
Once the protective film or plastic covering has been removed, the watch cannot be returned or exchanged under our standard return policy.
If the watch bracelet has been shortened, resized, adjusted or otherwise altered, we cannot accept the watch for return or exchange.
Watches that have been worn or show signs of use cannot be returned or exchanged.
Once the battery protection tab has been removed, the watch cannot be returned or exchanged under our standard return policy.
Claims for watches are accepted in cases of verifiable mechanical or manufacturing defects. Please provide your order number, product number and photos or a short video clearly showing the issue.
Return exclusions
Non-EU countries
Standard returns from non-EU countries such as the United Kingdom or Switzerland cannot be accepted because of potential customs duties and import charges.
If an item arrived damaged, we may instead review the case for a credit or refund.
Discounted items
Discounted and sale items cannot be returned or exchanged.
Refunds & exchanges
After successful review, one of the following options may be offered depending on the case:
- Refund
- Voucher / store credit
- Exchange
Refunds are normally processed back to the original payment account within 7 business days.