Questions & Answers

Dottilove is a B2B wholesaler. Our retailer prices and ordering functions are therefore only available to approved business customers.

Please register for a retailer account first. Once we have reviewed your business information, your account will be approved. You will receive a confirmation by email as soon as your account has been activated.

Reviewing a retailer account can take a little time depending on the number of applications we are currently processing.

To approve your account, we require suitable proof of your commercial activity. If any required information or documents are missing, your account cannot yet be fully reviewed.

If you have not received a response within 3 days of registration, please contact us.

Once your account has been approved, we recommend logging out completely and then logging back in.

Dottilove is exclusively for professional retailers and businesses that resell jewellery and accessories or offer them in their stores.

This includes, for example, boutiques, concept stores, online shops, resellers, retail businesses and suitable beauty, piercing and tattoo studios.

To review your retailer account, we require complete company information as well as suitable proof of your commercial activity.

Depending on your business, this may include a business registration certificate, company website or other appropriate business information.

No. Dottilove is exclusively focused on B2B sales to professional retailers.

If you are a private customer and would like to purchase Dottilove products, you can do so through one of our retailers or sales partners.

Yes. We offer a 10% first-order discount in accordance with the applicable promotional terms.

Further information about registration, account approval and your first order can be found in our retailer guide.

Yes. The minimum order value is €50 excluding VAT.

No. For regular orders placed through our webshop, there is generally no minimum quantity per jewellery item.

You can therefore order just one piece of an item and combine different designs flexibly.

Our navigation gives you access to areas such as new arrivals, bestsellers, restocked products, seasonal collections and individual product categories.

A detailed explanation of our webshop functions can be found in the Dottilove Webshop Guide.

Quick Shop allows you to view important product information and variants directly from the product listing and add items to your basket more quickly.

For full product details, you can always open the complete product page.

The wishlist allows you to save products you are interested in and find them again more easily at a later time.

Further information about the wishlist and other webshop functions can be found in our Webshop Guide.

Once logged in, you can access your orders and other relevant account information through your customer account.

Tracking information may also be available through your order overview once your order has been shipped.

Once your order has been placed successfully, you will receive an order confirmation by email.

As soon as your order leaves our warehouse, you will receive a shipping confirmation including tracking information.

Orders paid by PayPal, iDEAL or credit card can be processed immediately after successful payment.

Information about shipping times and payment methods can be found on our “Payment, Shipping & Returns” page.

When paying in advance by bank transfer, you will first receive the corresponding invoice or payment information from us.

Please make the bank transfer only according to this invoice and include the relevant invoice number with your payment.

This allows us to take into account any changes to the final invoice amount, for example if an item becomes unavailable in the meantime.

Once payment has been received, your order will continue to be processed and shipped.

Please check your basket, delivery address and selected payment method carefully before completing your order.

Once an order has been completed, items generally cannot be added or changed.

If you need additional items, please place a separate order.

If you would like to cancel an entire order, please contact us as quickly as possible.

Once an order has already been processed or shipped, cancellation may no longer be possible.

For orders paid in advance, you will receive the payment information by email.

If payment has not been received after 5 business days, a payment reminder may be sent.

Please note that bank transfers can take up to approximately 2 business days before they become visible in our account.

If no payment has been received after 7 business days, the open order may be cancelled.

Our collection includes jewellery made from a variety of materials, with a particular focus on stainless steel and other metal alloys.

Many of our stainless steel products are made from 316L stainless steel.

Depending on the design, additional materials such as cubic zirconia, glass, pearls, rhinestones and other decorative elements may also be used.

Gold-plated products may feature a 14-carat gold plating. The type and thickness of the plating can vary depending on the product.

The exact material composition can be found in the product information for each item.

Our jewellery products are offered as nickel- and lead-free in accordance with our current product specifications.

Please always refer to the specific material information provided for the individual product.

316L is a grade of stainless steel commonly used for jewellery and is valued for its good corrosion resistance and suitability for everyday use.

How long the surface and colour of a piece remain unchanged still depends on use, care, plating and external influences.

To preserve the surface and plating for as long as possible, we recommend removing jewellery before exercising.

Sweat, friction and other external influences can affect the surface over time.

We recommend removing jewellery before showering, bathing or swimming.

Water, chlorine, salt, cosmetic products and different pH levels can affect materials and coatings over time.

Store jewellery in a dry place and, where possible, keep individual pieces separated from one another. Avoid direct contact with perfume, cosmetics, cleaning products and other chemicals.

We also recommend removing jewellery before showering, swimming, exercising and sleeping.

The durability of a surface or coating depends on the material, use, care and external influences.

With appropriate care, coatings can remain in good condition for a long time. However, a universal lifespan cannot be specified for every piece of jewellery.

Many sold-out items are regularly restocked and may often become available again within approximately 4 weeks.

The actual restock time depends on the specific product and availability from the manufacturer.

Older or seasonal items may also be permanently discontinued.

For unavailable products, you can activate the availability notification on the product page.

Once the item becomes available again, you will receive an email notification.

Recently restocked products can be found in the relevant section of our webshop.

Our Dottilove Webshop Guide explains how to use restocks, new arrivals and other product sections efficiently.

Yes. Some older, seasonal or no longer available designs may be permanently removed from our range.

If you have a question about a specific item, you are always welcome to contact us.

Dottilove product images may only be used with appropriate permission or within the scope of retailer resources provided by us.

If you would like to use images for your online shop or social media channels, please send us a request together with a link to your shop or social media profile.

Unauthorised use of our images is not permitted and may result in legal action.

No. You can sell our products in their Dottilove packaging or repackage them to suit your own store concept.

Many earrings do not feature a visible Dottilove engraving.

Some necklaces and bracelets may feature a small engraved Dottilove tag near the clasp. Depending on the item, this can be removed if required.

If you would like to know whether a specific item has visible branding before ordering, please contact us.

Yes. For suitable projects, we offer Private Label and individual branding solutions.

Depending on the product and order quantity, options may include logo engraving, custom packaging and individual product adaptations.

Please contact us with information about your project, desired quantity and branding requirements.

Yes. Individual logo engraving can be produced for suitable products.

The standard processing time is approximately 5 weeks.

The minimum order quantity is 80 pieces per style and colour.

Technical feasibility is checked in advance based on the product and your logo.

Yes. For larger projects, customised jewellery packaging featuring your own branding can be produced.

The minimum order quantity is generally 10,000 pieces per packaging type.

Please note that different packaging formats are produced separately. For example, necklace packaging and ring packaging are considered different packaging types.

Depending on the product, material and desired modification, individual jewellery designs may be possible.

For these projects, please allow a production and delivery time of at least 3 months.

The minimum order quantity is generally 300 pieces per style and colour.

Please send us your desired design, planned quantity and any additional requirements so that we can assess feasibility individually.

Depending on availability, we offer payment methods including PayPal, Visa, Mastercard, iDEAL, Sofort, Bancontact, GiroPay, bank transfer and cash on delivery.

For cash on delivery, an additional fee of €8.50 applies on top of the normal shipping costs.

Shipping costs depend on the destination country.

A complete overview of shipping rates and free-shipping thresholds can be found on our “Payment, Shipping & Returns” page.

Yes. Depending on the destination country, we offer free shipping once a certain net order value has been reached.

For Germany, for example, the current free-shipping threshold is €100 excluding VAT.

Orders received and fully paid from Monday to Friday before 12:00 are generally shipped on the same business day.

We do not ship at weekends or on public holidays. During periods of particularly high order volume, dispatch may be delayed until the following business day.

Standard delivery within Europe usually takes approximately 2–4 business days.

Actual delivery times may vary depending on the destination country and shipping provider.

As soon as your order has been shipped, you will receive a shipping confirmation including a tracking code by email.

Depending on the order, tracking information may also be displayed in your customer account under your order overview.

Deliveries to the United Kingdom may be subject to import VAT, customs duties or other import charges.

These charges are payable by the importer.

Depending on the value of the goods, additional customs requirements may apply to international orders.

For customs processing, orders with a goods value of more than €1,000 may need to be split into several separate orders.

Further information can be found in our shipping conditions.

If you would like to return an item, please complete our return form within 14 days after purchase.

Please do not send any items back before your return has been approved by us.

Once we have approved your return, the approved items must be sent back to us within 14 days of our confirmation.

Please contact us as soon as possible and provide your order or invoice number, product number, a short description of the issue and clear photos.

Manufacturing defects and incorrectly supplied items are reviewed individually by our team.

For a standard return where the item was not damaged or incorrectly supplied, the retailer is responsible for the cost of return shipping.

Further conditions depend on the individual reason for the return.

Refunds are generally processed within 7 business days after successful inspection.

Exchange items are generally shipped within approximately 2–3 business days once processing has been completed.

Discounted and sale items are excluded from standard returns and exchanges.

Standard returns from non-EU countries, such as the United Kingdom or Switzerland, cannot be accepted due to possible customs duties and import charges.

If an item was delivered damaged, a credit note or refund can be reviewed individually.

Special return conditions apply to watches. A standard return or exchange is excluded in particular if:

• the protective film has been removed,
• the watch bracelet has been adjusted or shortened,
• the watch has been worn or shows signs of use,
• the battery protection tab has been removed.

Verifiable mechanical or manufacturing defects can still be reviewed as a claim.

For retailers in Belgium and Luxembourg, our regional sales partner JPG Marketing / Mr Goossens is available as your contact.

Email: jean-pierre.goossens11@telenet.be

Telephone / WhatsApp: +32 475 44 79 14

We currently do not offer a traditional dropshipping service.

Our customer service team is available Monday to Friday from 09:00 to 17:00.

If you have any further questions, we are happy to help.

Email:
info@dottilove.de

WhatsApp:
+49 176 23332292

Telephone:
+49 2131 7539506

New to Dottilove? Our retailer guide takes you step by step through registration, account review, approval and your first order.

Learn about the most important features of our B2B webshop and discover how to order more quickly and efficiently.

All detailed information about payment methods, shipping costs, delivery times, returns and claims can be found on our dedicated service page.